Like many businesses in our community, we are remaining open but operating with heightened care during this time of great caution due to COVID-19 concerns. Fortunately, much of our daily activity can be carried on via phone and email, so most of our operations will be unaffected. To the fullest extent possible, please call or email us rather than visiting our office at this time. Payments can be left in our night deposit slot during the daytime as well as after hours. And certainly do not come in if you or someone to whom you are close is sick. Likewise, our staff members will not be in the office if they or family members become ill. Should our staffing levels fall below normal, some routine reviews may be postponed and responses to non-urgent inquiries may be slightly delayed. We appreciate your understanding and wish continuing good health to all.
Just last week a policyholder contacted our office after realizing that the car change he made back in July was not reflected on the November policy renewal he’d just received in the mail. At the time the trade was made, the salesman at the dealership told our policyholder that he would be calling our agency to trigger the policy change. The salesman never did…and it was a good catch on our policyholder’s part to have caught this!
There are two valuable lessons here. First, it is always a good idea to look through any policy renewal you receive to see if anything at all looks out of kilter. Second, never rely on a third party (a dealership, a bank, etc.) to order changes to your policy. If you’re acquiring a new car or refinancing your home, please notify us directly. Also, please know that anytime a request does come to us from a third party, we always contact the policyholder for confirmation. And whenever a policy change is made, your insurance company always sends you a confirming policy endorsement. If you don’t hear from us in short order and you don’t see the policy change in your mail within a few days, it’s a pretty good bet that we—and your insurance company—are unaware of the change you’ve made. Be on the safe side and always call us yourself! We are always happy to assist to make sure your insurance needs are taken care of.